Built on Gnani Prisma v3.0 and Timbre v2.5

Hear where a support call went wrong.

SunoAI listens to food delivery support calls and shows the moment the customer got frustrated, what the agents missed, and how to coach them.

No sign-up. Example calls are made up.

Late order

Example1:05Hindi + English

Red flags: 1. Checklist score 6 of 6. Peak frustration Angry.

Needs review
1 red flag. A person should look at this call, whatever its checklist score.
Checklist score

6/6

100% · Good

Passed checks out of the checks that apply. Red flags are counted apart from the score.

Customer frustration

Angry

Peak0:32

Turned here: नहीं नहीं मुझे agent से बात करनी है। अभी transfer करो।

Handover

AI to Rahul at 0:39

Well briefed

The human agent demonstrates knowledge of the order details and problem before asking the customer anything.

Late: the AI carried on after the first ask 0:22

How the customer felt during the call

Pick a moment to hear it and read it in the transcript

Calm from 0:00 to 0:12, Annoyed from 0:12 to 0:32, Angry from 0:32 to 0:49, Calm from 0:49 to 1:05.

  1. Customer asked for a human and wasn't transferred0:22
  2. Handover to Rahul0:39

What SunoAI checks

Every call, read the way a team leader would.

How it works

From recording to report.

  1. Pick an example or upload

    A recorded support call in up to 3 of 8 Indian languages, Hinglish included.

  2. Gnani Prisma transcribes it

    Who said what: the AI agent, the customer and the human agent.

  3. Read the report

    Jump to the moment it turned, check every quote, and play the coaching.